FAQ

How Do I Find The Products I Am Looking For?

There are a number of ways to find the product you are looking for. You can use the search box in the top right hand corner of the page. Select a top navigation item i.e. Women and then a category i.e. dresses. 
There are further filters to narrow your search select Brands to view in apathetical order the brands that we sell in store and online.

How Do I Shop Online?

Once you have found the product you want to buy, select the relevant colour and size (if applicable) and then add the item to your shopping bag. A drop down from the top right hand side of the screen will show that your product has been added to your bag. From here you will be given the option to checkout.

Are My Personal Details Secure?

We have implemented internet security technology to ensure that it is safe for you to shop with us. We use Internet standard encryption technology to scramble your Personal Data when you transmit it to us. This process is known as SSL (secure sockets layer) and we are constantly updating our technology to provide you with the maximum practicable level of security. To check you are in a secure area of our site you can look at the bottom right of your browser window and you will see a closed padlock or an unbroken key. This indicates that SSL is enabled and your transaction is secure.

Additionally we do not hold any of your credit card details anywhere on our website. They are simply passed securely to our payments processor for authorisation by your bank.

Do You Have A Sale Online?

We have seasonal sales on the shopping website to match the dates of our seasonal sales in store. These only occur bi-annually, to be the first to know when our online sales occur please sign up to BIBI LONDON NEWS.

What If An Item Is Out Of Stock?

If an item is out of stock on the website an Email Me When Back in Stock will appear on the Product Detail screen. Please select your colour and size then click on the e-mail when back in stock button then when the item comes back into stock we will send you a mail informing you the item is back online.

Can I Deliver To Multiple Addresses?

At present you can only have your order delivered to one address orders.

Can Online Orders Be Tracked?

If you believe your order is late and you have not yet received a card from the delivery company, please call our Web Customer Services team on 0208 133 4666 or email info@bibilondon.com

What Should I Do If I Haven't Received All The Orders?

Please check your order as soon as you receive it. All the items in the box should match the items listed on the despatch note. If there is an item missing, please 0208 133 4666 or email info@bibilondon.com  Please quote your order number.

Will I Have To Sign For My Delivery?

Yes, all our delivery options must be signed for. If you are not there to sign for your delivery, our delivery company will leave a card and telephone number for you to call to make alternative arrangements. However, to ensure the safe and undamaged delivery of your order, our delivery company will not be able to leave your order 'hidden' at the address.

Can I Track The Delivery Status Of My Order?

Yes. When you receive your confirmation email it will include a link to our delivery company’s website where you can track your order using your consignment number. Please note the tracking link will only take effect midnight on the day you receive the email to confirm that your order has been dispatched. Alternatively please contact our Web Customer Services team on 0208 133 4666 or email info@bibilondon.com.

What If I'm Not In When You Deliver?

If you are not there to receive and sign for your delivery, then our delivery company will leave a card and telephone number for you to call to make alternative arrangements. If the delivery company is unsuccessful in delivering to you a second time, we will contact you to arrange a suitable alternative time for delivery.

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